Warranty and Return

All products sold by GBS Online Store are genuine and come with a one year warranty, unless otherwise stated. Product warranty is limited to solely internal defects such as loss of sound and sound distortion, and it does not include:

  • Faults caused by wear and tear, accident, dropping, mechanical damage, damp, moisture, chemical products, abnormal impact damage or force majeure.
  • Modification or repair by you or third party without the respective local distributors' approval.

All warranty claims must be supported by a valid receipt within the warranty duration. Additional particulars may be request to verify the validity of the purchase. Additional fees may be imposed should the defect be outside the scope of the warranty.

The warranty length cannot be extended or renewed due to subsequent resale or replacement of the product. This Limited Warranty does not affect your legal rights under your applicable national laws relating to the sale of consumer electronic products. Defective parts replaced within the Limited Warranty Claim shall become the property of the respective local distributors.

All warranty is subjected to the company’s terms and conditions, and the management reserves the right to reject any claims that are out of the warranty scope. 

If you are not fully satisfied with your purchase, or if you have purchased a wrong item, you have up to 7 calendar days from the time you receive your item(s) to initiate a return by dropping us an email at sales@gbsalliance.com. You can initiate a return once your item(s) have been invoiced and delivered/shipped.

Note: We may not accept your request to return your purchased item. Request acceptance will be product-dependant, on a case-by-case basis.

Returns and Replacements: If you return a product to us, you will become the exporter from the destination country. That title and any risk of loss transfer to us upon our receipt of the merchandise. Shipping carriers will assist you in recovering your duties and taxes for a fee. Please contact shipping carriers directly to initiate this service.

You have to send back the faulty unit at your cost in order to claim the warranty for your purchased goods.

Please take care when ordering your goods. Items returned because they were incorrectly ordered will be subject to a 15% restocking fee. 

If you have a problem with your product, please contact us through our support email below.

We will be more than happy to help you out.

To help expedite your request, please include your order number in your email.